The best way to answer this question is to try. You can start your work with Saman360 cloud portal without paying. In fact, your first bill has a 30-day deadline for payment, and if the service does not attract your attention, you will not pay the bill and you will end your work with the Saman360 cloud portal. Whichever Saman360 cloud portal package you choose, a website with the necessary access has been created for you and you can use it. The first bill will be issued at the same time. You can check and test the system and, if appropriate, pay before the deadline.

Saman360 service is not licensed for free use. But in order to give you the opportunity to test and evaluate, for your first bill, a 30-day payment deadline is considered. If you are satisfied with the service and before the deadline, you will pay for it.

Saman360 service subscription time is monthly, seasonal or annual. You choose. The invoice is issued at the beginning of the period and you have to pay it on time. By choosing longer periods of the lease, you will be eligible for special discounts.

We issue and send an invoice. You can pay the bill online through the payment link. Organizations that do not have the conditions for online payment can send the online payment request to Saman360 and, if agreed, register the offline payment and payment receipt.

Yes. For legal clients who have the economic code and official address, after payment, the official invoice will be issued in PDF format and provided to them.

Sorry, when the payment deadline expires, the system will automatically restrict your access and disable the website. But you have access to your user interface. As soon as the payment is made, the service will be returned to normal. In case of non-payment, the service will remain in this state for a certain period of time, and in case of non-payment of bills, the website will be collected in full. Of course, before each action, information is given several times.

No, Iran's banking infrastructure does not allow this at the moment, and we do not receive and maintain customer card and account information.

In this case, a new invoice will be issued based on the remainder of the lease term and the difference between the previous and new packages in the current tariff.

Yes, you can enable this feature. Although before the expiration of the contract, Saman360 service automatically notifies several times, but if automatic renewal is activated, the same package will be renewed according to the previous period and an invoice will be issued to you.

You can terminate the service at any time and receive your data and content and then request a complete and irreversible deletion of your account. If the subscription is canceled after payment, no fee will be refunded.

We do not provide email service but you can connect your email service to Saman360.

All Saman360 cloud portal designs are provided on a managed cloud platform, including the necessary infrastructure, and you do not need to rent any other web hosting service.

Saman360 is a cloud service. The software itself can not be downloaded. But you can download your full data and content whenever you need it.

Saman360 cloud portal, as its name suggests, is provided only in the form of clouds. But Saman Information Company offers Saman Suite software, including organizational portal and process development tools and integration, for large organizations that need or need to install software on their servers (Internet / Intranet), on-premise. Slowly this software is installed exclusively for the customer and on the servers he wants.

Support services are provided only through Saman360 ticketing system. The hours you can receive services depend on the package (plan) you choose. Each design has different conditions in this regard, which is mentioned in the design specifications.

Support services (more precisely, support services, the cost of which is included in the cost of the service rent) are: answering questions and providing the necessary instructions for the effective use of the Saman360 service, fixing possible errors in the representative implementation services Saman360 has been there, fixing possible performance errors that can be seen in the user experience.

The ancillary services that you can receive during the operation period, by paying a separate fee, are very diverse and of course to some extent depend on the representative you choose. These services include: domain registration, dedicated graphic design, website redesign, dedicated training, content uploading, SEO services, creating electronic forms, ... each at your request, based on your needs and after agreeing on the cost can be done by agencies.

Support services are provided to you by Saman360 agents. The same agency that you chose as your agency when ordering and making the initial payment.

Support services are provided only through Saman360 ticketing system. The hours you can receive services depend on the package (plan) you choose. Each design has different conditions in this regard, which is mentioned in the design specifications.

If you still have questions, be sure to contact us. Please email your question to support@saman360.com.